TRAINING & DEVELOPMENT
We help you understand the training needs of your employees and guide the development of programs that helps your employees learn the things they need to know while delivering it in a way that works best for the employee and the organization.
Each training program we provide is created using a four step process; Discovery, Design, Develop and Deploy. This approach ensures that trainees are learning the things they need to know in the best method for learning it.
Discovery - The first step of any successful training program is the time spent understanding the goals of the organization and the needs of the audience to be trained. JHB HCM will spend time with key managers and staff to gain insight on organizational needs, individual performance and audience learning styles.
Design - In this stage, we develop the skeleton structure for what your training program will actually look like when it is done. We will choose the best delivery method and training setting as well as clarify the training objectives to ensure the trainees have a clear understanding of what we will be covering in the course and what they will be expected to know or do when the course is completed. Finally we will provide a topical overview of materials needed, design time and milestones.
Develop - During this stage, we create the end product, an effective training program that helps your employees master the objectives we developed in the design phase. We will provide you with all of the materials you need. This includes, a lesson plan, trainers notes, reading materials, worksheets, case studies, feedback forms, directions for activities, media materials etc.
Deploy - In this final step, we will deliver the training program that we have worked so hard to design and develop for you. We will administer and facilitate the entire process from start to finish. Finally, through trainee feedback and measurement criteria we will evaluate the success of the program and report back what worked well, areas for improvement and our recommendations.
"The Brooklyn Navy Yard hired JHB Human Capital Management to design, and conduct specialized "customer service" training for officers of our in-house security group. Jason took the time to understand our requirements and goals in designing the curriculum for the program. All of the participants were actively engaged in the course. We are very pleased with the results." |
Our programs include:
- Increasing Customer Service Skills
- Enhancing Communication Skills
- How to Manage and/or Resolve Conflict
- HR - "The Basics"
- Handling Difficult Employees
- Handling Performance Problems & Disciplinary Action
- Recruitment & Interviewing Skills
- Strategic Management Techniques
- Sexual Harassment